| General |
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| Getting Started |
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| Pricing |
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| Selling Online |
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| I Have a Website |
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| Privacy & Security |
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How can such a high quality
website be offered for free for 6 months? Is it too good
to be true?
The Rapid eStore Team has built nearly 10,000 websites
for businesses since 2001. Our merchants have
thrived and we are confident you will want to continue
using our service after the free startup.
Can I get an e-mail account
through Rapid eStore?
Yes. As part of your package we supply you with 5 e-mail addresses so that you can correspond professionally
with your customers, prospects and suppliers.
Can I add web tools like
a site search, newsletter
sign-up, survey or product
feature area to my web site?
Yes, yes, yes and yes. With Rapid eStore these are
considered standard features that are available to all
customers. There are also other tools available to help
you market your web site and drive visitor interest.
Do I need to know
HTML or any other
programming language to use
Rapid eStore?
We’ve done all the work for you! Our system
is developed specifically for non-technical people so
you never have to worry about deciphering code or fumbling
with development tools.
If I do know HTML
or basic design and would like to customize my web site
the way I like it, can Rapid eStore accommodate me?
Yes. We have made certain tools available for the
advanced users that may want to further customize their
web sites beyond the standard. For example, customers
can change their headers or insert custom made graphics.
Can I upload PDFs,
MP3s, images, spreadsheets and word documents to my
Rapid eStore web site?
Yes. Of
course, you can edit/add/delete items at will –
anytime and from anywhere.
You can upload the following file formats:
- PDF
- DOC
- TXT
- JPG
- GIF
- PPT
- XLS
- RTF
- MP3
- WAV
- MPEG
How important is
graphical design?
Extremely. We live in a world where first impressions
are very important. The bottom line is that you need
to inspire confidence, engage your viewer and give them
a sense of your competence.
Would you feel comfortable putting through a credit
card transaction on a web site that looks like it’s
run out of someone’s basement? It’s a proven
fact that most people don’t.
With our design team, Rapid eStore
knows exactly what it takes to design your professional
online presence so that you always look great (one less
thing to worry about!). The best part about it is that
our great design is included so you pay nothing more
for a tremendous online presence.
Can I use the pages
I create on Rapid eStore on a different web site?
No. While the content and any other items you upload
are yours, the web site and design will not run on any
other server or host provider. The Rapid eStore system
is proprietary to Rapid eStore.
Can I change my web
site once I’ve built it?
At any time you can upgrade your design with a simple
click of a button. This will be especially useful considering
a web site’s life is usually 2 to 3 years.
Instead of beginning the process all over again, you
simply select a new design (we’re constantly adding
new ones) that suits you and away you go. The process
is quick, easy and painless.
What will a web site
cost me?
Free for the first 6 months, $39 per month
thereafter.
Is any software required?
No. We’ve intentionally made our entire system
web-based for a number of reasons:
- It’s easy for you to manage
and access from anywhere in the world
- No software downloads or files
which means you don’t have to purchase upgrades
or licenses
- Faster implementation because there
is no configuration or installation required on your
end
- No hidden costs ensuring you a
predictable ongoing price structure you can budget
for
- No integration with current system
or software
- No IT professionals are required
to monitor or troubleshoot for you
What are the system
requirements for using Rapid eStore?
- An e-mail account from any provider
chosen by you (once you become an Rapid eStore customer
you’ll have your own professional e-mail addresses)
- A computer running Windows
2000 or newer or Macintosh OSX
- Microsoft Internet Explorer version
6.0 and up or Safari 1.3
- Internet
connection
How do I build a Rapid eStore website?
Step-by-step. Rapid eStore has developed an easy-to-use
system that walks you through the entire process from
start to finish. Rapid eStore is specifically tailored
for non-technical people so all you have to do is follow
the easy steps we’ve laid out for you.
More than anything else, we realize that if it’s
not easy for you, it’s not useful. So don’t
worry about being technical.
Everything is web-based, so as long as you have an
Internet connection, you’re in business –
no software to buy, upgrade or install.
Can I cancel my
Rapid eStore
web site at any time?
Yes. Because you are not signed on to a lengthy
contract of any kind, you are never obligated to remain
a Rapid eStore
customer.
Is a credit card or checking account required to open a store?
No, Rapid eStore has created a truly free website
solution. For the first 6 months no payment method is
needed. If after 6 months, you want to continue the
service, we will request a payment option at that time.
Are there any additional
costs?
Just a domain renewal charge of $15 per year if we
register your domain.
Are there any hidden
costs I should worry about?
Absolutely none! As a company founded
on integrity, we promise that there will be no surprises
once you’ve signed up.
What do your E-Commerce
services include?
Our E-Commerce service includes the following:
- Online catalog manager enabling you to quickly
and easily organize your products online
- eBay integration enabling you to post products
from
your website directly to eBay auctions
- Image close-ups (so visitors can get a good look
at the product they will be purchasing and then click
on it for a larger view)
- An integrated secure shopping cart
- Newsletter sign-up and send (stay top-of-mind
with your customers)
- Online visitor survey/polls
- Shipping settings
- Sales tax settings
What credit cards
can I process?
Merchant Account customers can accept:
- MasterCard
- Visa
- AMEX
- Discover
If I already have
an Internet merchant account, can I use it with your
service?
No, you must sign up for a Rapid eStore merchant
account. Please contact us for additional information.
sales@rapidestore.com
How will I receive
orders from my customers?
You will
receive an auto-responder (to the e-mail address you
specify) immediately notifying you of the transaction.
It's this simple: you get the auto-responder and fulfill
the order based on the transaction.
Of course, it is your responsibility to fulfill the
order from your customers.
Can I use my own
web address (or domain name) with my Rapid eStore
site, or do I have to use a web address that includes
Rapid eStore?
Both options are available to you.
We strongly recommend your own domain name (for example,
www.mycompany.com) as it looks much more
professional and will be easier to remember for your
customers. You
simply have to have your domain name point to our servers
and we take care of the rest.
If you don’t have a domain name however, you
can still have a domain set up through us temporarily
or as long as you need (for example,
mycompany.Rapid eStore).
Can I connect/link
my Rapid eStore web site with another web site?
Absolutely. This is simply called a 'hyperlink', and
you have full control over how many web sites you link
to.
How secure is my
Rapid eStore account?
No one can access your account except for authorized
Rapid eStore personnel. Using the same security measures
as online banking, we provide the utmost in security.
What security does
Rapid eStore offer for its E-commerce package?
Rapid eStore automatically encrypts your confidential
information in transit from your computer to ours using
the Secure Sockets Layer protocol (SSL) with an encryption
key length of at least 128-bits (the highest level commercially
available and used by all major banks).
In fact, Rapid eStore's encryption "scrambles"
your data into a completely illegible format it cannot
be interpreted. Our systems allow for up to 1024-bit
encryption.
Will anyone else
be able to access my account details or data?
No. This information is password protected so only
you know your information.
Will my web site
always be available to my customers?
Our customers’ web sites are available 99.5%
of the time. Because we are constantly improving our
service we may temporarily interrupt service for a few
seconds while we add the latest upgrade. Of course,
we always perform this maintenance during off-peak hours.
At Rapid eStore we fully understand how important
reliability is, so we've invested in the appropriate
hardware and the best partners to ensure your success.
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